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Job Information Front Office Associate -The Gateway Hotel, Varanasi Company Information
Contact Name
Contact Email hirni.pathak@tajhotels.com
Since 01/01/1970
Job Information
Job Type Full-Time
Salary Range Negotiable
Category Hotel Front Office Jobs
Sub Category Front Desk Associate
Shift Any
Posted 12/23/2014
Minimum Education University
Degree Title
Minimum Experience 3 Year
Work Permit India
Required Travel Not Required
Job Status
Job Status Position Open
Start Publishing 12/23/2014
No of Jobs 0
Stop Publishing 07/10/2047
[Benares,India ]

To ensure a comfortable and efficient check in and a pleasant stay for the guest.

Attend the briefing.( for the morning and afternoon shift only)

Take the handover.

Handle the guest check-ins.

Deal with any guest complaints and requests.

Up selling.

Fax the DBR to Taj sales and advertising.

Indent for stationary and medicines (fortnightly).

Make the end of shift report.

Give the handover to the next shift.

Reporting relationships

Report to the Duty Manager.

Room service in the case of a room change so that the in house dining orders reach the concerned guest.

Task statements.

Take the handover

Read the log book, and follow up any guest demands or requests. (room change, guest complain)

Check the arrival list

Handle the guest check-ins.

Greet the regular guests by name.

Hand the pre- filled registration card to him and take his signature on the same.

Make the key for the room and show him the way to the elevators.

Give a blank reg. card to a first time guest, take his signature on the same and ask for his visiting card. Fill in the details in the reg. Card.

Asks for the day of departure and mode of payment. In case of the payment by credit card, take down the details.

Salary: Not Disclosed by Recruiter
Industry: Travel / Hotels / Restaurants / Airlines / Railways
Functional Area: Hotels, Restaurants
Role Category: Front Office/Guest Relations Executive/Manager
Role: Front Office/Guest Relations Executive/Manager
Keyskills: To ensure a comfortable and efficient check in and a pleasant stay for the guest 


Established in 1903, Taj Hotels Resorts and Palaces is one of Asia's largest and finest group of hotels, comprising 56 hotels in 39 locations across India with an additional 18 international hotels in the Maldives, Mauritius, Malaysia, Seychelles, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Rajput palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. The Taj, a symbol of Indian hospitality, has recently completed the centenary of its landmark hotel, Taj Mahal Palace and Tower, Mumbai. Taj Hotels Resorts and Palaces is part of the Tata Group, India's premier business house.


Recruiter Name:Mr. Arun Mangineni

Contact Company:The Indian Hotels Company Limited




Education:UG -BHM - Hotel Management 

Preferred Skills

Front Desk Operations

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